Help Center
Frequently Asked Questions
Quick answers for visitors and members. For account-specific help, use the contact page and our team will follow up.
Membership & Billing
How do membership plans and billing cycles work?
Plan options, billing intervals, and renewal terms are governed by the Terms and Conditions of Membership. Please refer to that policy for the official schedule and conditions.
Payments & Refunds
What are the refund and cancellation rules?
Refund and cancellation eligibility is governed by the Payments, Refunds and Billing Policy. Please refer to that policy for applicable timelines, conditions, and exclusions.
Facility Rules & Safety
What conduct and safety standards are expected in the gym?
Members must use equipment responsibly, follow staff instructions, maintain respectful behavior, and comply with anti-harassment and safety requirements. Serious misconduct may result in suspension, removal, or termination.
Privacy & Data
What personal data does Supergym collect and why?
Supergym may collect identity, contact, emergency, payment-related, and gym usage details to manage memberships, process billing, provide support, communicate service updates, improve operations, and maintain facility safety.
Payments & Refunds
Is there a cooling-off period for new memberships?
First-time membership purchases may qualify for a 48-hour cooling-off window if no facility access or service usage is recorded. If access is recorded, pro-rated deductions may apply.
Privacy & Data
How is personal data handled, including CCTV and marketing?
Data collection, usage, retention, marketing choices, and CCTV handling are covered by the Privacy Policy. Refer to the policy for rights and request channels.
Payments & Refunds
What payment methods are accepted?
Accepted methods include debit or credit cards, approved bank transfers, and in-gym cash. Electronic payments are handled by approved Jamaican merchant providers.
Membership & Billing
Is there a cooling-off period after joining?
Cooling-off rights, where applicable, are documented in the Terms and Membership policy. Refer to the published policy text for exact eligibility.
Privacy & Data
How long is personal data retained?
Data is retained only as long as needed for the policy purposes and applicable legal or financial record-keeping obligations.
Privacy & Data
How is CCTV used in the facility?
CCTV may be used for safety, security, and incident review. Recordings are stored securely and accessed only when needed for these purposes.
Facility Rules & Safety
What should I know about personal belongings and lockers?
Members are responsible for personal belongings. Lockers, where available, are temporary-use only, and the gym is not liable for loss, theft, or damage of personal items.
Privacy & Data
How can I opt out of marketing messages?
You can opt out of promotional messages by using available unsubscribe methods or by contacting support.